• Q: Are you a factory or a trading company?

    A: As a professional manufacturer, we have been in PLASTIC EXTRUSION AND RECYCLING machinery industry for more than 16 years, our factory is in Jinfeng Town, Zhangjiagang city which is near shanghai and wuxi.

  • Q: Do you have any certifications?

    A: Yes, we have ISO, CE, SGS.

  • Q: What’s your guarantee or the warranty of the quality if we buy your machines?

    A: We offer you high quality machines with 1 year guarantee and supply life-long technical support.

  • Q: When can I get my machine after I paid?

    A: Normally production time is around 45-75days,the exactly depend on what kind of machine you order.The shipping time is based on your destination port.

  • Q: How to install my machines when it arrives?how much the cost?

    A: We will send our engineers to your factory to install the machines and train your staff how to operate the machines. Customer pay for visa, round air tickets, accommodation and USD100/day/person.

  • Q: How long time for installation?

    A: According your machines order,we will send one or two engineers to your plant,it will take about 15 days to 30 days.

  • Q: How about the spare parts?

    A: We will send one year enough easy broken spare parts together with the machines,shipping together.During the warranty time,we will supply the spare parts at our cost price including the delivery fees.

  • Q: What payment term you can accept?

    A: We accept T/T and 100% Irrecoverable L/C at sight.